Play Smart,
Stay in Control with
crikrex

Who We Are

Our Commitment to Responsible Gaming

At crikrex, responsible gaming is not a checkbox — it is a core operating principle that shapes every feature, every policy, and every player interaction on our platform. We believe that gambling is a form of entertainment, and like all entertainment it should be enjoyable, affordable, and entirely voluntary. When those three conditions are not met, it is our responsibility to act.

crikrex operates exclusively for players based in Bangladesh and understands the social and economic context of our market. We recognise that responsible gaming education is especially important in communities where formal awareness programmes may be limited. That is why crikrex invests in in-platform tools, English-language guidance materials, and a dedicated support team trained to identify and respond to signs of problem gambling.

Our responsible gaming framework rests on four pillars: prevention (informing players before problems develop), intervention (identifying at-risk behaviour through monitoring and outreach), support (connecting players with the help they need), and protection (enforcing hard limits when requested). Every player who registers a crikrex account benefits from all four pillars from the moment they join.

We also take seriously our responsibility toward the wider community. crikrex does not direct marketing at individuals who have self-excluded or opted out of promotional communications. We do not advertise on channels that primarily reach audiences under 18 years of age. We do not portray gambling as a reliable way to earn income or solve financial difficulties.

Financial Controls

Deposit & Loss Limits

One of the most effective ways to keep gambling within a healthy budget is to decide — in advance and with a clear head — how much money you are comfortable spending on gaming activities each day, week, or month. crikrex makes this easy with a built-in limit management panel accessible directly from your account settings.

Deposit Limit Types

• Daily Deposit Limit: The maximum total amount in Bangladeshi Taka (৳) you can deposit into your crikrex account within any rolling 24-hour period.
• Weekly Deposit Limit: The maximum total amount you can deposit across any rolling 7-day window.
• Monthly Deposit Limit: The maximum total amount you can deposit across any rolling 30-day period.

Loss Limit Types

• Daily Loss Limit: Sets a ceiling on net losses within any 24-hour period. Once reached, all wagering is paused until the period resets.
• Weekly Loss Limit: Works identically to the daily loss limit but measured across a rolling 7-day window.
• Monthly Loss Limit: Provides a broader safety net for players who prefer to think in monthly household budget terms.

How Limit Changes Work

At crikrex, reducing a limit takes effect immediately — the lower figure applies from the moment you save your changes. Increasing a limit, however, is subject to a mandatory 24-hour cooling-off period before the higher amount becomes active. This asymmetric approach is intentional: it ensures that decisions made impulsively during a gaming session cannot immediately override the responsible limits you set when you were thinking clearly.

Serious Support

Self-Exclusion Programme

Self-exclusion is the most comprehensive responsible gaming tool available on the crikrex platform. It is designed for players who recognise that their gambling has become — or is at serious risk of becoming — a problem that they cannot adequately manage through shorter breaks or financial limits alone.

When you self-exclude from crikrex, your account is fully suspended for the duration of the exclusion period you select. All login attempts are blocked, all pending withdrawals are processed to your registered payment method, and all active bonuses are forfeited. You will be removed from all crikrex marketing communications for the entire exclusion period.

Available Self-Exclusion Periods

• 1 Month — minimum self-exclusion period
• 3 Months
• 6 Months
• 1 Year
• Permanent Closure — account is permanently deactivated with no option to reopen

How to Request Self-Exclusion

Self-exclusion can be requested via two channels, both of which are available around the clock:

• Live Chat: Start a live chat session on crikrex.net and tell the support agent that you wish to self-exclude. State your preferred duration clearly. The agent will verify your identity and process the exclusion immediately — there is no cooling-off delay for self-exclusion requests.
• Email: Send a message to support at crikrex.net with the subject line "Self-Exclusion Request". Include your registered username and the exclusion duration you are requesting. Our team will action your request within one hour during business hours (08:00–22:00 BST).

Returning After Self-Exclusion

For exclusion periods of up to 1 year, reactivation requests are only accepted after the full exclusion period has elapsed. Players wishing to reactivate must contact the support team directly — accounts do not automatically reopen at the end of an exclusion period. A mandatory 24-hour reflection period is applied between a reactivation request and the account being restored.

For permanent account closure, no reactivation is possible under any circumstances.